As of June 5th, 2023 all student email addresses (Microsoft accounts) now end with @student.qcc.edu (i.e. jsmith@student.qcc.edu).

Qmail accounts will be closed at the end of the SP24 semester.

Blackboard Technical Help

Blackboard Help Resources

The following resources provide around the clock (24 hours every day) Blackboard Learn technical support for you.

Self-Help Frequently Asked Questions

Blackboard Help for Students (Discover more about Bb Learn using the Troubleshooter search function to explore the topics.)
Blackboard Tutorials on YouTube

Submit a Request for Live Web Chat

Click this link for Live Web Chat

Contact the IT Service Desk by phone

Call us at (508) 854-4427. Follow the prompts for Blackboard password assistance or other technical issues related to Blackboard.
The Blackboard student support phone line is answered around the clock (24 hours every day).
For Blackboard faculty support, please email help@qcc.mass.edu with as much information as possible.