Blackboard Technical Help

The following resources provide around the clock (24 hours every day) Blackboard Learn technical support for you.

Self-Help Frequently Asked Questions

Blackboard Help for Students (Discover more about Bb Learn using the Troubleshooter search function to explore the topics.)
Blackboard Tutorials on YouTube

Call us at (508) 854-4427. Follow the prompts for Blackboard password assistance or other technical issues related to Blackboard.
The Blackboard student support phone line is answered around the clock (24 hours every day).
For Blackboard faculty support, please email help@qcc.mass.edu with as much information as possible.

To login to Blackboard Ultra Base Navigator for the first time, do the following:

From the Welcome page on The Q, click on the Blackboard icon;
On the Blackboard login page, click on the box that says "Sign in with 3rd party account", and then select "Sign-in with your Microsoft Account";
On the Microsoft Login page, enter your QCC email/Qmail username and Microsoft password;

The next time you log into Blackboard, just click on the Blackboard icon. Should be similar to logging into the portal.

Title	Description
Official Blackboard Help (Viewed: 2350 times)	Current Product: Blackboard Learn 9.1 April 2014 release (Bb 9.1 April2014)
Blackboard Videos (Viewed: 1567 times)	Videos made by Bb to show new features and how to use other features