Help

Current Status

There are no known issues at this time.

Need Technical Help?

Staff and Faculty - Password help?

If you have not already done so, please enroll in SSRPM (Self Service Reset Password Management).

Bookmark the site for future use - https://passwordreset.qcc.edu/ 

If you are unable to enroll or reset your password from this site, please contact the IT Service Desk by calling 508-854-4427 or by emailing help@qcc.mass.edu.

 Need Help?

Please visit our help site at www.qcc.edu/help or to learn more about Office 365, access Hoonuit tutorials, Blackboard, The Q, or get help with installing software.

 

!! There is no walk-in service at this time !!

 

For technical assistance, please contact the QCC IT Service Desk by calling 508-854-4427 or by emailing help@qcc.mass.edu. 

 
DO  NOT send your password in any email correspondences.
DO include your name, student  ID number  (if applicable), 
phone number, and a brief description of your problem.
 

Hours of operation

Monday through Friday, 8:00 A.M. to 5:00 P.M.

**  Closed weekends and holidays  **

* Summer hours (June through mid-August) *

Monday - Thursday 8:00AM to 5:00PM  

Friday from 8:00AM to 12:00PM. 
 

  **Click here for answer to frequently asked questions about The Q **

The Q

What is The Q?

Think of the portal as the gateway to the college.  The portal is the one stop which will allow students and faculty the ability to access their personal college information twenty four hours a day, seven days a week, 365 days a year.
  
If you are a current or future student at Quinsigamond Community College, you can access your information using The Q, the Student and Faculty Portal.  The portal allows students to view their personal information, academic records, register for classes, as well as pay your bill on-line, view announcements, calendar items, and student schedule all via the portal.

How Do I Login to The Q?

Enter your Student ID as your Username and Password in the fields listed at the top left in the User Name and Password fields.  Click on the [Login] button or hit theEnter/Return key to continue logging in.
 
Note:  Your password is case sensitive.  Please enter your password exactly as it appeared on the letter that was sent to you.  For example, if your password is:  “PatsFan1”, entering “patsfan1” will not work.

I Don't Know My Password to The Q. What Do I Do?

If you've forgotten your password to  The Q , there are a few ways we can help.

  • Contact the Registratar's Office, either by email at Registar@qcc.mass.edu or phone at 508.854.4257 and ask for a copy of the portal letter by giving your Student ID number. Your credentials will be mailed to you via USPS to the address on record. 

  •  

    If you know your Qmail address and password, enter your Student ID number for User Name and then select the  I forgot my password  link at the top.  Continue by hitting the [Send New Password] button.  If you do not know your Qmail address or password, contact the IT Service Desk.  Remember, if you select this option, a new password for The Q will be generated and sent to your QCC email address (your old password will no longer work).  Please ensure that you can log into your QCC email account prior to using this option.
If you need assistance, contact the QCC IT Service Desk at 508-854-4427 or email them at  help@qcc.mass.edu.

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