Help

Current Status

Need Technical Help?

Please visit our help site at www.qcc.edu/help to learn more about or get help with Microsoft 365, Blackboard, The Q, Zoom, and other technology systems as well as technology requirements.  

Staff and Faculty - Password help

If you have not already done so, please enroll in SSRPM (Self Service Reset Password Management).

Bookmark the site for future use - https://passwordreset.qcc.edu/ 

If you are unable to enroll or reset your password from this site, please contact the IT Service Desk.

 

For technical assistance, please contact the QCC IT Service Desk by calling 508-854-4427 or by emailing help@qcc.mass.edu. 

 
DO  NOT send your password in any email correspondences.
DO include your name, student  ID number  (if applicable), 
phone number, and a brief description of your problem.
 

Hours of operation

Monday through Friday, 8:00 A.M. to 5:00 P.M.

**  Closed weekends and holidays  **

* Summer hours (June through mid-August) *

Monday - Thursday 8:00AM to 5:00PM  

Friday from 8:00AM to 12:00PM. 

The Q

What is The Q?

If you are a current or future student at Quinsigamond Community College, you can access your information using The Q, the Student and Faculty Portal. Think of the The Q as the gateway to the college. The portal is the one stop which allows students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year. The Q allows students to register for classes; pay their bill online; and view their personal information, academic record, student schedule, announcements, and calendar items.

How Do I Login to The Q?

Enter your Student ID as your Username (student ID) then your Microsoft account (same as Qmail address) and Password. The Q now utilizes universal login with your Microsoft account.

I Don't Know My Password to The Q. What Do I Do?

If you've forgotten your password to The Q (Microsoft Account) - you will reset your Microsoft password using the recovery information you set up upon initial login.  
 
If you having trouble and need assistance, contact the QCC IT Service Desk at 508-854-4427 or email at help@qcc.mass.edu.

Helpful Links

Bookmarks list view Bookmarks card view

How to Login Videos and Handouts

Title Description
How to login to Infobase (Video Tutorial)
(Viewed: 2324 times)

Learn how to use Blackboard and other programs by watching these video tutorials
How to access to ThinkingStorm Online Tutoring via Blackboard
(Viewed: 1978 times)

Learn how to access ThinkingStorm Online Tutoring through Blackboard by viewing this handout.

Help Calendar

Helpful Documents

General

Instructions for obtaining, downloading and getting technical support for O365

(.pdf, 595K)
Download How to obtain O365