Help

Current Status

The single click logon from The Q to Blackboard is not working.

If you need to log into the Blackboard website directly at any time, be sure to follow the instructions below to change your password to Blackboard if you haven't done so already: 

  1. Go to the Blackboard website.
  2. Click on the Forgot Your Password? link to the right of the Login button. 
  3. A new window will pop up. Enter your First and Last name, and your Username. Your Username is the same one you use for the portal. 
  4. Click Submit. 
  5. An email will be sent to your QCC email address. This email will contain a link to reset your Blackboard password. Follow the instructions to reset your password. 
  6. Navigate back to the Blackboard website, and enter your username and the new password that you just reset to log into Blackboard. 

If you need further assistance, please contact the IT Service Desk at 508-854-4427 or help@qcc.mass.edu.

Need Technical Help?

Staff and Faculty - Password help

If you have not already done so, please enroll in SSRPM (Self Service Reset Password Management).

Bookmark the site for future use - https://passwordreset.qcc.edu/ 

If you are unable to enroll or reset your password from this site, please contact the IT Service Desk by calling 508-854-4427 or by emailing help@qcc.mass.edu.

Please visit our help site at www.qcc.edu/help to learn more about or get help with Office 365, Blackboard, The Q, Zoom, and other technology systems as well as technology requirements.  

 

!! There is no walk-in service at this time !!

 

For technical assistance, please contact the QCC IT Service Desk by calling 508-854-4427 or by emailing help@qcc.mass.edu. 

 
DO  NOT send your password in any email correspondences.
DO include your name, student  ID number  (if applicable), 
phone number, and a brief description of your problem.
 

Hours of operation

Monday through Friday, 8:00 A.M. to 5:00 P.M.

**  Closed weekends and holidays  **

* Summer hours (June through mid-August) *

Monday - Thursday 8:00AM to 5:00PM  

Friday from 8:00AM to 12:00PM. 
 

  **Click here for answers to frequently asked questions about The Q **

The Q

What is The Q?

If you are a current or future student at Quinsigamond Community College, you can access your information using The Q, the Student and Faculty Portal. Think of the The Q as the gateway to the college. The portal is the one stop which allows students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year. The Q allows students to register for classes; pay their bill online; and view their personal information, academic record, student schedule, announcements, and calendar items.

How Do I Login to The Q?

Enter your Student ID as your Username and Password in the fields listed at the top left in the User Name and Password fields.  Click on the Login button or hit the Enter/Return key to continue logging in.
 
Note:  Your password is case sensitive. Please enter your password exactly as it appeared on the letter that was sent to you. For example, if your password is:  “PatsFan1”, entering “patsfan1” will not work.

I Don't Know My Password to The Q. What Do I Do?

If you've forgotten your password to The Q, there are a few ways we can help.

  • Contact the Registrar's Office, either by email at Registrar@qcc.mass.edu or phone at 508.854.4257 and ask for a copy of the portal letter by giving your Student ID number. Your credentials will be mailed to you via USPS to the address on record. 

  • If you know your Qmail address and password, enter your Student ID number for User Name and then select the  I forgot my password link at the top.  Continue by clicking the Send New Password button.  If you do not know your Qmail address or password, contact the IT Service Desk.  Remember, if you select this option, a new password for The Q will be generated and sent to your QCC email address (your old password will no longer work).  Please ensure that you can log into your QCC email account prior to using this option.
If you need assistance, contact the QCC IT Service Desk at 508-854-4427 or email at help@qcc.mass.edu.

Helpful Links

Bookmarks list view Bookmarks card view

How to Login Videos and Handouts

Title Description
How to login to Blackboard (Video Tutorial)
(Viewed: 4615 times)
Learn how to login to Blackboard (plus a quick tour)
How to login to Infobase (Video Tutorial)
(Viewed: 2151 times)

Learn how to use Blackboard and other programs by watching these video tutorials
How to access to ThinkingStorm Online Tutoring via Blackboard
(Viewed: 1890 times)

Learn how to access ThinkingStorm Online Tutoring through Blackboard by viewing this handout.

Help Calendar

Helpful Documents

General

Instructions for obtaining, downloading and getting technical support for O365

(.pdf, 595K)
Download How to obtain O365