The following resources provide around the clock (24 hours every day) Blackboard Learn technical support for you.


Self-Help Frequently Asked Questions Image of a question mark


Submit a Request for Live Web Chat


Contact the IT Service Desk by phone

  • Call us at (508) 854-4427. Follow the prompts for Blackboard password assistance or other technical issues related to Blackboard.
  • The Blackboard student support phone line is answered around the clock (24 hours every day).
  • For Blackboard faculty support, please email help@qcc.mass.edu with as much information as possible.

To login to Blackboard Ultra Base Navigator for the first time, do the following:

  • From the Welcome page on The Q, click on the Blackboard icon;
  • On the Blackboard login page, click on the box that says "Sign in with 3rd party account", and then select "Sign-in with your Microsoft Account";
  • On the Microsoft Login page, enter your QCC email/Qmail username and Microsoft password;

The next time you log into Blackboard, just click on the Blackboard icon. Should be similar to logging into the portal.

Help with Blackboard

Current Product: Blackboard Learn 9.1 April 2014 release (Bb 9.1 April2014)
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Videos made by Bb to show new features and how to use other features
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