Student Accessibility Services

Welcome to Student Accessibility Services!

Get Started with Student Accessibility Services

Welcome to Student Accessibility Services! SAS works with students with disabilities to provide accommodations and support access to courses, programs, and campus activities. Explore our website to learn how to request accommodations, access resources, and connect with our team.

Steps on How to Register with SAS:

Complete – Please fill out the Application for Student Accessibility Services. SAS uses a secure platform called AIM to manage accessibility services. The first time you log in, you will be asked to authenticate as a QCC student. A one-time passcode will be sent to your QCC student email account before you begin the application.
Send – Send SAS your Disability Documentation .You may upload your documents directly into your SAS Application in AIM. If you are waiting for documentation from a provider, submit the application first and upload your documentation once you receive it.
Meet – Meet with a coordinator (phone, Zoom, in-person) to discuss the nature of your disability and eligibility for accommodations.
Request – Once your coordinator confirms your eligibility for accommodations you can customize and request your Accommodation Letter for the semester in AIM.

Please Note: Once the SAS Application and supporting documentation has been received, it can take a minimum of 10 business days to schedule the intake interview in order to determine eligibility for an accommodation letter.

Need help with your SAS Application or sending your Documentation? Please utilize the "How To" below.

How to Complete the Application - Logging into AIM.pdf

How to Complete the Application for SAS - Assistance with Completing the Application.pdf

How to Complete the Application for SAS - Assistance with Submitting Documentation.pdf

How to Upload Disability Documentation into AIM (Video)

Contact Information

Student Accessibility Services Hours

SAS Office Hours:

Monday: 8am - 7pm

Tuesday: 8am - 7pm

Wednesday: 8am - 7pm

Thursday: 8am - 7pm

Friday: 8am - 5pm

SAS Testing Hours:

Monday: 8am - 7pm

Tuesday: 8am - 4pm

Wednesday: 8am - 7pm

Thursday: 8am - 4pm

Friday: 8am - 4pm

For MA Inclusive Postsecondary Experience (MAIPSE)

Please email: MAIPSE@qcc.mass.edu

West Boylston Street Location:

Administration Building Room 246

670 West Boylston St., Worcester, MA 01606-2092

Sorenson Video Phone: 508-502-7647

FAX: 508-854-4549

AIM: Accommodation Software for Students

To log into AIM you need:

Your QCC student email and password
The Link to AIM: http://bona.accessiblelearning.com/s-MassQCC/
You can request your Accommodation Letter in AIM with the assistance of the How To Request your Accommodation Letter(s) in AIM! Guide.
If you add any classes after your initial request in AIM, please return to AIM to request accommodations for the added class(es).

Contact SAS if you need more support with logging into AIM.

Students should use AIM to:

Request accommodation letters every semester
Schedule testing appointments

INTRODUCING AIM for Students

Testing with SAS

Requests for test appointments with SAS will be done through AIM. Please submit your appointment request two (2) business days in advance to test date. Accommodations may not be guaranteed for late appointment requests. Late requests must follow process outlined in the Alternative Test Policy below (#5).

AIM Link: http://bona.accessiblelearning.com/s-MassQCC/

Please review the overview about the updated process.

Instructions are available in three formats, a sequential list of steps, a visual guide, and a 3 minute video:

1. Step-By-Step Instructions for Students to Request a Test Appointment with SAS in AIM

2. A Visual Guide for Students to Schedule a Test Appointment in AIM

3. Video: How to Make a Test Appointment In AIM

4. SAS Testing Accommodations Flowchart

5.Student Accessibility Services Alternative Testing (2).docx

General Process

At least two (2) business days prior, students will use the AIM portal to schedule a time to take their exam with accommodations.
When the form is completed, SAS and the instructor are notified.
When the exam request is approved, the student will receive an email from AIM with the test information.
Late exam request: please obtain permission from your instructor to take the exam with Student Accessibility Services. Send a request to your instructor with SAS as a cc using the email: sas@qcc.mass.edu. Once the instructor replies, the exam appointment request will be processed accordingly. SAS will send an email with the denial or approval of the test request promptly.
Two days before the exam, the student will receive an email reminder for the scheduled test appointment.
The student reports to the test room or SAS 10 minutes prior to the exam start time.

Questions about testing? Please email your coordinator or sas@qcc.mass.edu.

ADA Grievance Procedure

ADA Grievance Procedure

Student Accessibility Services is committed to ensuring that Quinsigamond Community College is accessible to students with disabilities. If you have concerns about Student Accessibility Services' process or services, or believed that you have not received reasonable accommodation(s), we encourage you to first communicate directly with your SAS Coordinator.

However, if you feel that you cannot discuss the concern with your SAS Coordinator, please contact the Associate Director of Student Accessibility Services, Erin Shabomardenly, to discuss your concerns further.

Erin Shabomardenly

Associate Director of Student Accessibility Services

508-854-4470

eshabomardenly@qcc.mass.edu

If after engaging with your SAS Coordinator or the Director of Student Accessibility Services, you still believe that you have not received reasonable accommodation(s), please contact Quinsigamond Community College's Associate Director of Compliance, Shannon Overcash. Ms. Overcash will work with SAS staff and/or conduct an independent review of your situation to find resolution.

Shannon Overcash

Associate Director of Compliance

Titles VI, IX and ADA-AA

508-854-7408

sovercash@qcc.mass.edu

Helpful Information

Handouts

Title	Description	File type
How to Request Accommodations in AIM	This is a step-by-step guide, with screenshots to, show you how to request your semester accommodations in your AIM profile.	.pdf
Student Rights & Responsibilities	An outline of student rights and responsibilities when disclosing to SAS.	.pdf
Recording & Transcription Agreement 2024	The agreement all students sign when they log into AIM for accommodations.	.pdf
Confidentiality & Maintenance of Records	Students sign when logging into AIM to request accommodations.	.pdf
Service Animal Policy-Statewide 2013	Guideline for Services Animals on campus. This is a statewide policy.	.pdf
Disability Guidelines. SP 25	Handout outlines the requirements for documentation submission.	.docx
SAS Student Handbook 2026-27	The SAS Student Handbook contains office information, procedures, and resources related to working with SAS.	.docx
Parent Resource Page	A resource for parents about transitioning from high school to college.	.docx
The Differences Between HS and College	A chart explaining the differences between special education services from high school to college.	.pdf
Coming to College	Graphic handout with steps to enroll with SAS and the college. Includes live links to campus resources.	.pdf
Step-By-Step Guide to Make an SAS Test Appointment in AIM	Students will need to log into AIM to request a test appointment with SAS. This guide has step-by-step instructions.	.pdf
A Visual Guide to Make an SAS Test Appointment in AIM	Students will log into AIM to request their test appointment with SAS. The instructions include screenshots of the process from AIM.	.pdf
VIDEO - Instructions to Request Test Appointment in AIM		.mp4
MAIPSE Quinsigamond CC Experience Program		.docx
MAIHE - Quinsigamond CC Experience Program		.docx
SAS Testing Accommodation Flowchart		.jpg
How to Upload Documentation in AIM	This 2:37 video shows the steps to upload disability documentation into AIM.	.mp4
Flex Plan Directions for SAS Students	Instructions for SAS students who are eligible for the Flex Plan accommodation(s).	.docx
Flex Plan Instructions for Faculty	Instructions for creating a Flex Plan in AIM for students who are eligible for academic adjustment accommodations.	.pdf
Institutional Concussion Recovery Policy 2026	This protocol outlines the college's process for supporting students diagnosed with a concussion & coordinating temporary academic and environmental adjustments during recovery.	.pdf
Faculty Guide to Accommodations 2026-27	Helpful resources and guidance for faculty and instructional staff.	.docx
SAS Personal Attendant Agreement 2025	Policy for students who may use a Personal Attendant (PA) while attending any college-related activity (July 2025).	.pdf
SAS Alternative Testing Policy Effective July 2026		.docx
SAS Student handbook 2026-27	Resources and important information on SAS policies and procedures.	.docx

STUDENT ACCESSIBILITY SERVICES DOCUMENTATION GUIDELINES

Disability Documentation Guidelines are here: SAS Disability Documentation Guidelines